Refund & Cancellation Policy
At Magnolia & Sugar, every order is made fresh to order just for you — which means we put a lot of love (and ingredients) into each batch before it ever leaves our kitchen. Because of this, our policy is a little different from a traditional retail store. Here’s everything you need to know, written as plainly as we can.
The short version
We don’t accept returns on food orders — that’s standard for any food business. But if something is wrong on our end, we will absolutely make it right.
Quality issues & order errors
If your order arrives and something isn’t right — wrong flavor, wrong quantity, a quality issue — please reach out within 24 hours of pickup or delivery and include a photo. We’ll either remake the order or issue a full refund, your choice. We stand behind every batch we send out.
What counts as an order error: wrong flavor delivered, significantly fewer pops than ordered, or a quality defect that makes them inedible.
What isn’t covered: minor variations in appearance (every pop is finished by hand, so small differences are part of the handmade charm), flavor preferences after tasting, or mistakes in the details you provided at checkout.
Cancellations
Life happens — we get it. Here’s how cancellations work based on how far out you reach us:
- 7 or more days before your event: Full refund, no questions asked.
- 3–6 days before your event: 50% refund. By this point we’ve usually already purchased ingredients for your order.
- Less than 72 hours before your event: No refund. Your order is either in production or complete, and we’ve set aside that time specifically for your batch.
For Custom Cake Pops and the Charleston Collection, no refund can be issued once we’ve begun production — and because these are designed around your event, production often starts well before the delivery date. We’ll always let you know when we’re getting started.
Rush orders
Rush orders (under 48 hours) are accepted case by case at a +20% fee. If we accept a rush order and then can’t fulfill it for any reason on our end, you’ll receive a full refund including the rush fee.
If we have to cancel on you
In the rare event that illness, an emergency, or something outside our control means we can’t fulfill your order, we’ll contact you as soon as possible and offer either a full refund or a reschedule — whichever works better for you.
Allergen notice
Our kitchen handles dairy, eggs, tree nuts, peanuts, and gluten. While we take care to follow allergen requests, we cannot guarantee a fully allergen-free environment. Please review our ingredient information carefully before ordering if you or someone in your party has a food allergy. Orders placed with allergen requests are accommodated on a best-effort basis.
How to reach us
For any issues with your order, please contact us at hello@magnoliaandsugarchs.com within 24 hours of receiving your order. Include your name, order details, and a photo if there’s a quality concern — that’s all we need to get things sorted quickly.
A note on our kitchen
Magnolia & Sugar is a home-based food production operation operating in accordance with South Carolina’s Home-Based Food Production Law (S.C. Code § 44-1-143). Our products are made in a home kitchen that is not subject to state commercial food safety inspection.